Vacancy Details

Customer Services Advisor

Folkestone & Hythe District Council
£20,435 - £26,222 (Grade C/D Depending on Skills & Experience)
Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY
Working Pattern:
Full Time/Part Time
Both Full time and Part time positions available.
DBS Check:
Closing Date:
14/12/2021 at 12:00
Folkestone & Hythe District Council

18 Month Fixed Term Contract

Experience the extraordinary with a move to Folkestone & Hythe District Council.

Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on staff engagement, health & wellbeing and development, and offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme. Our modern offices and new Customer Access Point are in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, but we also have a flexible working culture and support and encourage remote working where possible.

As a Customer Service Advisor you will provide a professional and efficient first point of contact for a range of council services. Whether online, through web chat and social media, over the telephone or in person at our Customer Access Point, this is a role full a variety that has a real impact on all our service users.

You will need to have some recent and relevant experience in a customer service environment and be a competent and confident user of IT. But above all else, if you’ve got the ability to work on your own initiative as well as part of a busy cross functional team, have excellent communication and interpersonal skills, and are passionate about putting our customers first, then we want to hear from you.

For an informal discussion about this role please contact Indeera Trelokie on 01303 853338 or email

We have both part-time and full-time positions available. Please indicate your preferences in the application form.

The closing date for completed applications is 12:00pm on 14th December.

Previous applicants who have applied in the past 6 months need not apply.

How to apply

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.

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